Privacy Policy & GDPR Alignment
Your privacy is important to us. Learn how we collect, use, and protect your personal information in compliance with GDPR and other privacy regulations.
Last updated: May 2025
At Aimee.travel., your privacy matters. This Privacy Policy explains how Aimee collects, uses, and protects your personal information in line with the EU's GDPR.
1. Who We Are
Aimee Travel (Rotterdam, Netherlands) is the controller of your data.
Contact: info@aimee.travel
2. What Data We Collect
- Personal Info: Name, email, location (optional), country.
- Usage Data: How you interact with Aimee, click history, device/browser info.
- Chat Inputs: The conversations you have with Aimee may be stored for personalization and AI improvement.
- Cookies: See our Cookie Policy.
3. Why We Collect Data
- To personalize your travel and activity suggestions.
- To improve our AI assistant and learn from usage.
- To send updates (only if you opt in).
- To connect you with relevant third-party offers (if applicable).
4. Legal Bases (GDPR)
- Consent: For email subscriptions, cookies, or AI personalization.
- Contract: When providing core services.
- Legitimate Interests: For analytics, fraud prevention, or platform improvement.
5. How We Use Your Data
- To customize your experience.
- To generate real-time itineraries and suggestions.
- To improve Aimee's intelligence based on anonymized patterns.
- To communicate with you, when necessary.
6. How Long We Store Data
- Account info: As long as your account is active + 1 year.
- Chat logs: 2 years (anonymized after 6 months).
- Analytics data: Up to 24 months.
7. Who We Share It With
We never sell your data.
- Trusted third-party processors: analytics tools, email services, cloud hosting.
- Booking platforms: (only upon your request).
8. Your Rights
Under GDPR, you may:
- Access, edit, or delete your personal data.
- Request data portability.
- Object to certain data uses.
- File a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
9. Security
- End-to-end encryption for sensitive data.
- Role-based access controls.
- Incident response and breach notification policies.
10. Policy Updates
We may change this policy. Updates will be published on our website or app, and we'll notify you if changes are significant.
11. Contact Us
Xpertell B.V.
Email: ask@xpertell.com
Address: Krijn Taconiskade 377, 1087 HW Amsterdam, Netherlands
Chamber of Commerce: 94121915